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Eazy Switch Limited
Privacy Policy.
Effective Date: 01 April 2026. We are committed to protecting your privacy and handling your personal data with full transparency and lawful care.
Eazy Switch Limited (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal data in a transparent and secure manner. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our services, website, or communications.
Registered member of the Energy Ombudsman (Membership Number: C35EAZY01), an approved ADR provider overseen by Ofgem.
Compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We collect personal data that is necessary to provide and improve our services. This may include:
1.1 Identity and Contact: Name, title, date of birth (where relevant), postal address, email address, and telephone number.
1.2 Account and Service: Energy account details, service preferences, login credentials, and records of correspondence.
1.3 Financial Information: Billing details, payment methods, and transaction history.
1.4 Technical and Usage: IP address, device type, browser type, and website usage data via cookies.
1.5 Marketing Preferences: Your communication preferences and consent for marketing.
2. How We Use Your Information
- Provide and manage energy procurement and switching services
- Communicate regarding your account, services, or enquiries
- Comply with legal and regulatory obligations
- Improve our services, systems, and website functionality
- Send marketing communications where you have provided consent
We do not sell your personal data to third parties.
3. Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
4. Data Sharing
We may share your personal data with energy suppliers, industry partners, regulators, or service providers supporting our operations (IT, billing, analytics). All third parties must process data in accordance with law.
5. International Transfers
Where data is transferred outside the UK/EEA, appropriate safeguards like standard contractual clauses are implemented.
6. Cookies
We use cookies for core functionality, analytical insights (usage/performance), and marketing (with consent). You can control these via browser settings.
7. Your Rights
- Request access / Portability
- Correction of data
- Erasure of data
- Restrict / Object to processing
- Withdraw consent
Contact: sultan@eazy-switch.com
8. Data Retention & 9. Security
We retain data only as long as necessary for relationships and legal obligations. We use secure systems, encrypted communications, and access controls to protect your data.
10. Complaints and Dispute Resolution
If you have concerns, contact sultan@eazy-switch.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
For energy-related disputes, contact the Energy Ombudsman using the membership details below.
Energy Ombudsman ID
C35EAZY01
Company Information
Eazy Switch Limited is registered in England and Wales. We operate with full transparency and adhere to the highest standards in the energy consultancy sector.
Eazy Switch Limited
Company No: 12483102
Registered Office
Unit 14 Clements Court, Clements Lane, Ilford, IG1 2QY
Energy Ombudsman
Member No: C35EAZY01
11. We may update this Privacy Policy from time to time. The latest version will always be available on our website.