Privacy Policy for Eazy Switch

Last Updated: September 2025

1. Introduction

Welcome to Eazy Switch. We are committed to protecting and respecting your privacy.

This Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.eazy-switch.com (the “Site”), use our services, or interact with us. It also outlines your privacy rights and how the law protects you.

By using our Site, you consent to the data practices described in this Policy. If you do not agree with the data practices described, you should not use our Site.

2. Who We Are

Eazy Switch is a utility switching service operated by Eazy Switch Limited (registration number: 12483102), a company registered in England and Wales. Our registered office is at Unit 14 Clements Court, Clements Lane, Ilford, Essex, United Kingdom, IG1 2QY.

For the purpose of data protection laws, including the UK General Data Protection Regulation (UK GDPR), we are the “data controller” of your personal information.

3. The Information We Collect About You

We may collect and process the following types of personal data:

• Personal Identifiers: Name, title, date of birth, gender.

• Contact Data: Billing address, delivery address, email address, telephone numbers.

• Financial Data: Bank account and payment card details. Note: We use accredited third-party payment processors and do not store your full card details on our servers.

• Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Site.

• Usage Data: Information about how you use our Site and services, including the full URLs, clickstreams to, through and from our Site, pages you viewed or searched for, page response times, download errors, length of visits to certain pages, and page interaction information.

• Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.

4. How We Collect Your Personal Information

We use different methods to collect data from and about you, including:

• Direct Interactions: You may give us your information by filling in forms on our Site or by corresponding with us by post, phone, email, or otherwise. This includes information you provide when you:

  • Apply for our services;

  • Create an account on our Site;

  • Subscribe to our service or publications;

  • Request marketing to be sent to you;

  • Enter a competition, promotion, or survey; or

  • Give us feedback or contact us.

• Automated Technologies or Interactions: As you interact with our Site, we may automatically collect Technical and Usage Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies. Please see our Cookie Policy (Section 14 below) for further details.

• Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties, including:

  • Technical Data from analytics providers such as Google based outside the UK;

  • Identity and Contact Data from data brokers or aggregators based inside the UK;

  • Identity and Contact Data from publicly available sources such as Companies House.

5. How We Use Your Personal Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you (e.g., to provide our switching service).

• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

• Where we need to comply with a legal obligation.

6. Marketing Communications

Eazy Switch Limited will only send you marketing messages if you have explicitly consented to receive them or where we have a legitimate interest in doing so (in accordance with applicable law).

You can ask us to stop sending you marketing messages at any time by:

• Clicking the “unsubscribe” link in any marketing email we send you.

• Contacting us at any time at unsubscribe@eazy-switch.com

7. Who We Share Your Information With

We may share your personal information with the following parties for the purposes set out in this Policy:

• Service Providers: Who provide IT, system administration, payment processing, marketing automation, and other essential services.

• Utility/Service Providers: The companies you are switching to (e.g., energy suppliers, broadband providers) to facilitate the switch.

• Professional Advisers: Including lawyers, bankers, auditors, and insurers based in the UK.

• Government Bodies: Including HM Revenue & Customs, regulators, and other authorities based in the United Kingdom who require reporting of processing activities in certain circumstances.

• Third Parties in a Business Transfer: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

8. International Transfers

Some of our external third parties are based outside the UK so their processing of your personal data will involve a transfer of data outside the UK.

Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by implementing safeguards such as the International Data Transfer Agreement (IDTA) or the UK Addendum to the EU Standard Contractual Clauses.

9. Data Security

Eazy Switch Limited has put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

We have procedures to deal with any suspected personal data breach and will notify you and the Information Commissioner’s Office (ICO) of a breach where we are legally required to do so.

10. Data Retention

Eazy Switch Limited will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We typically retain customer data for a period of 7 years after our relationship ends to comply with UK regulatory requirements.

11. Your Data Protection Rights

Under data protection laws, you have the following rights:

• The right of access – You have the right to request copies of your personal data from us.

• The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

If you wish to exercise any of these rights, please contact us using the details in Section 13.

You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). However, we would appreciate the chance to deal with your concerns before you approach the ICO, so please contact us first.

12. How to Contact Us

If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact us:

Email: privacy@eazy-switch.com
Post: The Data Protection Officer, Eazy Switch Limited, Unit 14 Clements Court, Clements Lane, Ilford, Essex, United Kingdom, IG1 2QY.

13. Changes to This Privacy Policy

Eazy Switch Limited may update this policy from time to time. This version was last updated on the date shown at the top of this policy. We will post the updated policy on this page and may notify you of significant changes by email. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

14. Our Cookie Policy

 What Are Cookies?
As is common practice with almost all professional websites, this site uses cookies, which are tiny files that are downloaded to your computer to improve your experience. This section describes what information they gather, how we use it, and why we sometimes need to store these cookies.

How We Use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser’s “Help” section for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site.

The Cookies We Set

• Account-related cookies: If you create an account with us, we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out; however, in some cases, they may remain afterwards to remember your site preferences when logged out.

• Login-related cookies: We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

• Form-related cookies: When you submit data through a form, such as those found on contact pages or comment forms, cookies may be set to remember your user details for future correspondence.

• Site preferences cookies: In order to provide you with a great experience on this site, we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences, we need to set cookies so that this information can be called whenever you interact with a page.

Third-Party Cookies
In some special cases, we also use cookies provided by trusted third parties. The following section details which third-party cookies you might encounter through this site.

• Google Analytics: This site uses Google Analytics, one of the most widespread and trusted analytics solutions on the web, to help us understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.

• Marketing and Tracking: We may use social media and advertising cookies to track the effectiveness of our marketing campaigns, to understand your interests, and to deliver ads that are relevant to you.

• Third-Party Integrations: We may also use cookies from trusted third parties for services such as live chat support or video embeds.

Managing Your Cookie Preferences
Upon your first visit to our website, you will be presented with a cookie banner where you can consent to the use of non-essential cookies or manage your preferences. You can change your cookie preferences at any time by clicking on the “Cookie Settings” link, usually found in the website footer.

More Information
If you are looking for more general information on cookies, please visit allaboutcookies.org.

Review of this Policy:

We keep this Policy under regular review. This Policy was last updated on September 2025